How to Claim Warranty for Damaged Toshiba TV

An important factor to check before buying any electronic products is the Warranty. Toshiba TV provides you with a one-year warranty from the date of purchase. In this guide, let’s unravel what comes under and what does not, along with the procedure to claim a warranty.

Toshiba TV Warranty Coverage and Exclusions

Before proceeding with claiming a warranty for your damaged product, learn about what is covered and what is not covered under the Toshiba Warranty.

Coverage

• The warranty will be covered if you have bought the Toshiba TV from the store or purchased it online without any defects.
• It covers the cost of service parts and the labor required to fix your TV.
• The warranty offers a repair or replacement of the defective part with new or factory-refurnished parts that are equal to the new products.
• It also provides TV stands or a remote control if the original one is defective.

The replaced products will come under Toshiba TV’s control and shall not be returned. Also, if the company sends any notice to the customer to replace the original defective product, then the original product should be shipped to Toshiba TV before the time mentioned in the notice. The Shipping charges won’t apply if the product is returned within the time. If not, the customer should bear the cost of shipment of the original product.

Exclusions

Toshiba TV will not cover the following under its warranty.

• If your TV contains any parts that are not manufactured by Toshiba.
• Sold your TV to another end user.
• Intentional damages to TV.
• Any parts product labels or serial numbers that are modified.
• Regular maintenance and fair wear and tear of consumable parts will not be covered.
• Cosmetic damages like dents, scratches, frames, covers, and plastics.
• Usage of TV for Commercial purposes.
• Defects due to natural calamities and voltage fluctuations.

How to Claim One Year Limited Warranty of Toshiba TV

Proceed with the process to claim a warranty once you fulfill the requirements below.

Requirements

• Ensure to apply for the warranty before the end of 1st year.
• You should also possess the proof of purchase consisting of the date of purchase, model number, and serial number of the TV.
• It is applicable only in the given geo-accessible countries.

Process

The process is simple with two optional Carrying or Send-in warranty services and Pick-up & Return warranty services. Among these two, you can check with the local Toshiba service provider and continue the process.

• To proceed with the process you can move on to the Toshiba TV Support page (http://www.toshiba-tv.com/support ). Call your country’s customer service department of Toshiba TV and explain your problem.

• They will give a solution and assist you in the whole process. The team at Toshiba TV will inform you to either carry in or send in warranty services or pick up and return warranty services.
• If your product is eligible for pick up and return, the Toshiba TV customer service people will contact you and take your TV to the nearby service center to fix it. The team will return your TV safely after fixing it.
• If you are eligible for the carry-in or send-in warranty services, then you have to safely pack and move your TV to the nearby service center to get it fixed. All the risks of taking the TV to the center will be borne by the customer. In case of any further damages caused while shifting, then your warranty will not cover any damages. You should bear the charges and damage on your own.

Geographic Coverage of Warranty

If you are living in the following countries, then you can use this one-year limited warranty plan.

The users of Toshiba TV living in these countries listed under geographic coverage can fix their TV by following the process given above.

How to Check the Status of Warranty

You can check the status of the warranty by visiting the My Apps website. After visiting the website, you need to enter the TV Serial number and click Check Status to know the status of your Toshiba TV warranty.

By fixing your TV via warranty, you can repair and replace the damaged parts without any cost or labor fees. By contacting the Toshiba TV support team and claiming a warranty, you don’t have to solve the problem on your own.