How to Turn Off Demo Mode on LG TV

Article Insight:

All LG Smart TV models have Store Mode and Home Mode features.
You can turn Off Store Mode by navigating to the Settings menu.

Are you seeing banners and advertisement videos on your brand-new LG smart TV, and is it showing up every time you turn it on? Well, that’s because your LG TV is still in Demo Mode & you need to disable the feature to access it normally. This article will help you do that with an easy-to-follow guide.

Table of Contents

How to Disable Store Mode on Different LG Smart TV Models

Turning Off Store/Demo mode feature on LG TV is pretty simple. However, the navigation path differs based on the model and webOS running on your TV. Hence, follow the method for your TV model from the headings below.

webOS22 & webOS23 (Newer Models)

Use your remote or TV buttons to turn On your LG smart TV.
Press the Settings button on your remote to open the on-screen Settings menu.
Then, select the All Settings option and go to General → Devices → TV Management → Home/Store Mode.
Now, select the Home Mode option to turn Off Store Mode and return your TV back to normal.

Select Home Mode to disable LG TV Store Mode

webOS 6.0

Launch Settings by pressing the Gear icon button on your remote and select All Settings.
Select General → Devices → TV Home/Store Mode and choose Home Mode to turn Off Store Mode.

2020 Model webOS 5.0

Once you start up your TV, pull up the Settings menu & click the All Settings option.
Navigate to General → Additional Settings → Home/Store Mode and select Home Mode from the drop-down menu.

Older Models

When you are on the TV’s home screen, grab your remote & press the Settings button.
On the Settings menu, select More Settings → General → Home/Store Mode and click on Home Mode.

Additional Tip: If you are still using the NetCast OS LG TV, press the Home button on your remote to open the Play Music screen. Then, reach Setup → Option → Mode Setting and select Home Use to disable demo mode.

How to Disable LG TV Demo Mode Without Remote

Suppose your TV remote is malfunctioning or not working at all, you can still control your TV and disable the Store mode using the LG TV Remote App called LG Thinq. To do so, follow these instructions step-by-step.

Note: Make sure to connect the LG TV to the Wifi that your phone is connected to.

Install the LG ThinQ app (Play Store | App Store) on your mobile and sign in to the LG account you used to sign in to your TV.
On the app’s home screen, tap the (+) icon and select the TV option on the Select a device to add screen.
Now, choose your LG TV from the detected devices. Then, a code will appear on your TV screen.
Enter the code on your app when prompted and tap the Next button for verification.
Now, a virtual remote will open on your app. Use the navigation buttons on the remote to navigate to the Store Mode settings menu and disable it.

Use the navigation button to disable Demo mode

Note: To control your LG TV with the LG ThinQ app, you need webOS 3.5 or later. If you have an older webOS version, you can only turn Off the TV using the app.

Once you disable the Store Mode feature, you can go back to the normal use of your LG smart TV. Using in Home Mode is energy efficient and suitable for home use. You should only enable the Store Mode if you are a retailer and want to showcase the LG TV to your customers.