Article Insight:
- You can check the Roku TV warranty and claim it on the official website from its purchase date.
- Roku usually provides a return period of 30 days & replacement period of 1 Year for all of its models.
- The warranty policy of Roku TVs manufactured by other TV manufacturers varies between each brand.
No matter how good or reputed your TV brand is, electronics are prone to issues. When your Roku TV starts showing problems within a few months after purchase, it is better to claim a warranty and get it replaced. To learn more about Roku TV’s returns & warranty policy, follow this article.
Know the Details of the Roku TV Warranty Policy
Roku provides a warranty only in certain cases. i.e., You are eligible for warranty only if your device meets the required criteria. Here are some important policies.
Covered Under Warranty
- Manufacturing defects that are due to poor materials or workmanship.
- Software issues are caused by bugs or faulty update patches.
- Problems that occurs even upon using the TV within the specifications mentioned in the user manual.
Not Included Under Warranty
- A person not authorized by Roku serviced your device.
- Damages caused by human errors.
- Problems due to rain, thunder, etc.
NOTE: The warranty policy varies for Roku TVs manufactured by other brands. Refer to their respective official website to know more about them.
How to Claim Roku TV Warranty
The procedure to contact Roku Customer Support varies based on the TV you have. For example, TVs that Roku directly produces, like the Roku Select, Plus, and Pro get direct support. For Roku TVs that are manufactured by another company, you have to contact the respective manufacturers.
Contact Roku Customer Support Directly
- From a web browser, visit the Roku Customer Support website.
- Click on the Return/Replace option and sign in to your Roku account.
- Select whether you’ve purchased the product directly from Roku. If not, you need to contact the third-party seller from whom you’ve purchased.
- For products purchased through the website, click on either Return or Replace. If your purchase date is within 30 days, you can apply for a Return. But, if it is more than 30 days but within the warranty period (1 Year), you can claim a Replacement.
- In the following steps, enter the Serial Number of your TV and your contact info and submit the request.
- Within a day or two, you’ll receive an email from Roku regarding your RMA (Return Merchandise Authorization). An RMA number is given to you.
What’s Next?
Once your RMA number is processed, you are required to mail it to Roku. Here are the steps to do it.
- Factory reset your Roku TV and remove all the data saved in it.
- Pack your Roku TV, its remote, and power cables securely.
- Note down the return center location on your RMA and send your Roku product to it.
- Once the Roku support team receives your product, they will verify the faults in it.
- After this, they’ll initiate the refund process or ship the replacement product within 24 hours.
How to Contact Other Roku TV Manufacturers
If your Roku TV is manufactured by third-party companies, contact the respective manufacturers regarding the warranty. Here we have provided the customer support links to them. Just visit their website and go to the Returns & Exchanges section. Choose your TV model, enter its details, and claim your warranty.
From the above guidelines, you can check and claim a warranty for any Roku TV model. Choose a method depending on your warranty period and do the needful. After this, you will either get a refund or a replacement for your device. For replacements, Roku will provide a product with equal or even better specifications.