Article Insight:
- Use offline channels like calling or texting to contact Sony TV customer service.
- Live chat, email, Sony community & social media platforms are online channels to get in touch with Sony TV customer service.
Do you have a problem with your Sony TV and don’t know how to fix it? Contact the Sony customer support team for the best support and solutions. This article provides complete contact details and tips on which channel to use for what purpose.
Different Channels to Contact Sony TV Customer Service
There are different ways to contact Sony’s Support Service. Some are offline & others are online. Their details are given below for your reference.
Sony Customer Service Operating Hours
- Monday to Friday – 9:00 am to 9:00 pm ET
- Saturday to Sunday – 10:00 am to 8:00 pm ET
Offline Channels
- Call Customer Service Center: To instantly get in touch with a Sony Customer Support agent, call the toll-free number – (800) 345-7669 or the US number – 239-245-6354. By contacting them, you can get help regarding your TV’s issues, enquire about product information, or report complaints.
- Text the Support Agent: You can also text the support team at 239-245-6354 regarding any issues on your Sony TV. Using this channel might not get you an instant reply, and you may wait for some time.
Online Channels
- Chat with an Agent: Reach Sony’s Contact Support page & click on the Chat Now button. Then, you have to fill in your personal details and give a description of your issue. Finally, agree to their privacy policy and click the Chat Now button to start chatting.
- Contact Via Email: Use the email ID [email protected]. This channel doesn’t have the response time of the other channels we have seen so far. But, if you email the customer service team, you get the benefit of attaching images and files that would help with explaining your TV’s issues better.
- Sony Community: Sony Community is a great way to connect with their Support team, TV experts, and other users. In the Community, you can ask questions regarding your TV and get answers from other users or the support team. You can even help other users by answering their queries. This platform also provides manuals & guides for various topics related to Sony products.
- Social Media: Public platforms like Facebook, Twitter, and Instagram will also get you in touch with Sony’s customer service team. Post comments on their post related to your issues or tag Sony’s account on your public post to grab their attention. If you find a customer service representative’s account, you can message them directly, too.
Thus, if you ever have technical, billing, or Sony TV warranty issues, don’t hesitate to reach out to the support team using one of the above channels. It is better to get professional help to fix your TV’s issues rather than trying to solve it yourself.
